or Call: 781-826-8189

Susan White & Mark O'Connell Photography Logo
Call us: 781.826.8189
21 Kallio Path ~ Pembroke, MA
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Frequently asked questions about Furryfaceportraits

I am interested in your photography services, can you briefly explain how everything works?

Sure! Furryfaceportraits offers both indoor and outdoor portrait sessions, with the majority of our sessions taking place in our indoor private studio. Your Portrait Session can include just your pets or the entire family. During your Portrait Session, we spend about an hour capturing a variety of images such as your pets individually, with you, posed shots, candid shots and more. Your Ordering Session usually takes place the following week. During your Ordering Session, we present all of the best images from your Portrait Session as a slide show to music on a large theatre screen. Your ordered images are saved on file for 1 year so you can make additional purchases after your Ordering Session.

What can you do with some of my favorite images from my Furryface Portrait Session?

We offer a variety of options including prints on portrait paper, canvas gallery wraps, holiday cards, coffee table albums, photo blankets, personal stationary, photo handbags and more! Visit our Portrait Pricing link to see all of the available print sizes and visit our Boutique link to see all of the custom photo products offered by Furryfaceportraits.

How can I schedule a Portrait Session?

You can schedule a Portrait Session by simply calling 781.826.8189 and reserving a date and time. On the day of your Portrait Session you will schedule another appointment to return to our studio to order your portraits. All Portrait Sessions and Ordering Sessions are by appointment only. Although boutique hours are posted until 6pm, we offer Thursday evening Ordering appointments to accommodate clients who cannot make it to the studio until later in the evening.

Do you charge a sitting fee?

We have a Creation Fee for every portrait experience starting at $139.00. The Creation Fee includes the Portrait Session, the Ordering Session, professional retouching (soften tear stains, fly away's, stray hairs, blemishes etc.) and storing your ordered images on file for 12 months. Furryfaceportraits offers a variety of Creation Fees depending on the type of portrait experience you are looking for. Your Creation Fee is collected at the time that you reserve your Portrait Session. See Pet Sessions for details.

How long is a typical Portrait Session?

Every Portrait Session is unique and will vary in length, but plan on spending up to an hour capturing a variety of photographs. This includes time for your pet to get comfortable in the studio setting.

How long is a typical Ordering Session?

Allow at least an hour to view your portrait options and make purchase decisions. All decision-makers should be present when selecting portrait sizes and artistic finishes.

After ordering, how long before I receive my portraits?

Since all our products are custom please allow about 4-6 weeks for signature prints, personalized greeting cards, photo jewelry and canvas gallery wraps. Custom products such as handbags, woven blankets and coffee table albums vary in creation time from 4-8 weeks. See Boutique for details.

If I am going to be in the portraits with my pet, what should I wear?

We devoted an entire section on our website to answering this question! See What To Wear for details and examples.

Can I order additional portraits or custom photo products after my Ordering Session?

Yes. Only the images you order from will be saved on file for 12 months from your Portrait Session date and any portraits or custom photo products can be ordered from Furryfaceportraits within that time. Many clients schedule their Portrait Session in the Spring or Summer months and use those images to order their Holiday Cards in the Winter months. We make gift giving easy for friends and family for the entire year - surprise your spouse, daughter or mom with a photo handbag or sterling silver photo necklace for their next birthday or anniversary celebration!

What if my pet won't sit still for portraits?

We get this question ALL the time! So let us put your mind at ease. At Furryfaceportraits, we see all the different personalities - calm, hyper, bored, excited, nervous, anxious, attached - you name it! We even photograph a lot of pets who are blind and/or deaf. We take a different approach to photographing each pet because all pets are different! A squeaky noise might work great to get one dog to sit nicely and tilt her head, while the same squeaky noise might cause another dog to become crazy and obsessed. Susan, the photographer, has the patience to outlast any personality that may seem impossible to photograph. She promises to not let you leave the studio until she captures the best portraits possible. Although extremely rare, if it were to happen that we didn't capture any portraits during your Portrait Session that you are happy with, we will be more than happy to take a few more poses at no charge. We stand behind our services and our products 100%.

How do I contact Furryfaceportraits?

Call: 781.826.8189?or
email: [email protected] or
visit us at 21 Kallio Path. Pembroke, MA 02359

How Can We Help?

We'll get back to you within the next business day.