or Call: 781-826-8189

Susan White & Mark O'Connell Photography Logo
Call us: 781.826.8189
21 Kallio Path ~ Pembroke, MA
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Regarding "inMotion" video slide shows.

Note: Due to the low resolution of these "sneak peeks" provided by the software producer you may find the images to appear a little soft, especially on higher resolution monitors or if they are viewed full screen. Please be assured that your portraits are as sharp and clear as the portraits you've seen at our studio or on our web site. Thanks for understanding.

If you're having trouble viewing the slideshows please try the following suggestions from Animoto:

WHY CAN'T I SEE MY VIDEO?

There are a number of reasons you may not be able to see your video: The usual culprit is Adobe Flash, which you need to have installed. You need version 11 or above. Get it HERE.

The next likely candidate is Javascript, which you may have turned off in your browser. This one will pretty much disable the entire site, though, so it's unlikely you've got it turned off if nothing else is giving you problems.

Lastly, it is possible that another piece of software on your computer, such as a firewall or anti-virus program, is causing an issue. Do you have Norton or are you behind a school firewall, for example? If so, you may need to allow the Flash player to access the external video file by adjusting some settings.

After you have made any of these changes, do a full page refresh (clearing cache) by holding CTRL or SHIFT (different for each system) while pressing the refresh button.

How Can We Help?

We'll get back to you within the next business day.