The Shoppe at Susan White Photography


Policies and Information

Thank you for shopping with Photography by Susan White

Gift Certificates:
Once purchased, gift certificates are non-refundable for any reason. Purchased certificates may be used toward any services or products offered by the studio.
Bonus, Promotional, or added-value certificates can only be applied toward portrait print purchases
(unless otherwise stated) and cannot be used on products such as pocketbooks, bags, frames, jewelry, or accessory items. (example: if we have a gift certificate sale where you purchase a certificate for $100 and we give you a $25 bonus certificate, the $25 would apply toward print purchases only).

We will make every attempt to deliver your product within a reasonable time period but we cannot guarantee it. Please call us about any product before you place your order if it's time sensitive. Orders placed during store closure will be shipped the next available business day. See hours below.

Photography by Susan White uses the best carriers in the business to make sure your order gets to you on time. From the Secure Checkout page you'll see your item description, price and Ships time.

Ships Time

The 'Ships' time is an estimate of when the item will leave our store. For example, if an item displays "Ships: Within 24 hours," the item will leave our store within 24 hours after you place your order. While Photography by Susan Whitel works hard to ship every order as quickly as possible, personalized, custom-configured, and more popular items may have longer Ship times.

Occasionally, we will confirm ship and delivery times, then learn we are unable to fulfill the order due to low product availability. In these rare cases, we will notify by email of the new ship and delivery times.

Shipping Methods

Once the item leaves our studio, the Shipping Method you choose on the Cart page determines how quickly your shipped item delivers to your doorstep.

Shipping Methods:

*Items shipped Standard via United States Postal Service deliver within 5 to 7 business days after shipping.

Guaranteed Standard Shipping → Delivers within 5 business days*
Guaranteed 2 Day Shipping → Delivers within 2 business days
Guaranteed 2-3 Business Day Shipping → Delivers within 2-3 business days
Guaranteed Next Day Shipping → Delivers within 1 business day
The cost for expedited shipping is calculated and displayed on the Checkout page before you complete your order.

Services and Products:
Are of a custom nature so please plan accordingly.

Please add sales tax for Massachusetts residents or orders that will be picked up at the studio.

Terms and Conditions:
You agree that you will pay for all products you purchase through the Services, and that You agree that you will pay for all products you purchase through the Services, and that Photography by Susan White may charge your credit card or PayPal account for any products purchased that may be accrued by or in connection with your Account. All fees will be billed to the credit card or PayPal account you designate during the registration process. If you want to designate a different credit card or if there is a change in your credit card or PayPal account status, you must change your information online in the Account Information section of the Photography by Susan White Store.

Privacy Information:
Protection of Personal Information

Photography by Susan White takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.

Photography by Susan White online services such as the Shopping Cart use Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. To make purchases from these services, you must use an SSL-enabled browser such as Safari, Firefox, or Internet Explorer. Doing so protects the confidentiality of your personal information while it’s transmitted over the Internet.

When you use some Photography by Susan White products, services, or applications or post on a Photography by Susan White forum, chat room, or social networking service, the personal information you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features.

Integrity and Retention of Personal Information

Photography by Susan White makes it easy for you to keep your personal information accurate, complete, and up to date. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Contact Information:
Photography by Susan White
21 Kallio Path
Pembroke, MA 02359 USA
email: [email protected]

Studio Hours:
April thru January:
Tues, Wed, Fri - 11am to 6pm
Thurs - Noon to 8pm
Closed Sat., Sun., Mon.

February and March:
Thursdays by appointment.